Shipping & Returns

Shipping Policy

Calculated Standard Shipping, order will be shipped within 1-3 business days.

Once order is shipped we will not accept any cancellation request.

Shipments

We are not responsible for lost or stolen orders nor carrier delivery delays. Please make sure to monitor your tracking number and email notifications accordingly. If your package is lost in transit, you will need to file a claim with the carrier.

Address accuracy

Each purchaser is responsible for ensuring the correct address is used when placing an order. Each order will include an email confirmation with shipping information. If the address on your order confirmation is incorrect, please notify us immediately via email at bemzze@gmail.com If the address is incorrect and the order has not yet shipped, we may be able to change it, but this is not a guarantee. If the order has shipped and you notice the shipping address is incorrect, we are unfortunately not able to make any changes and are unable to issue a refund. In the event that a package is lost or stolen because of an incorrect address provided by the purchaser, we will not be able to issue a refund.

Return & Exchange Information

Due to safety and quality regulations, we are unable to accept returns of perishable goods. If you feel that something is not right with your order, please contact us via email at bemzze@gmail.com

For all inquiries:

Notify us within 24 hours of delivery or purchase.
Give a brief explanation of your concerns, accompanied by clear photos of the packaging and chocolates in question.
It is best not to discard the packaging, as we may request you return them to us for quality assurance inspection